Developer reference
Confirmation block for support acknowledgements with ticket reference and expected response timing.
Tags: support · ticket · confirmation · transactional
Rendering screenshot
Preview frame reflects current component rendering and real spacing proportions for production email QA.
Live preview
This preview is rendered from compiled HTML output so you can inspect the actual email structure, not a static mock-up.
Client support
Rendering support notes across major email clients.
| Client | Status | Notes |
|---|---|---|
| Gmail (Web + Mobile) | Tested | Primary spacing, stack order, and CTA rendering hold up in Gmail web and mobile views. |
| Outlook Desktop (Windows) | Partial | Two-column metadata rows remain readable, though Outlook can tighten spacing between support fields. |
| Apple Mail (macOS + iOS) | Tested | No additional notes. |
| Yahoo Mail | Tested | No additional notes. |
Related blocks
These components are closely related by category or usage pattern and are useful when assembling a full email flow.
Transactional Components
Order summary module with headline, confirmation message, and compact line summary.
Transactional Components
Three-link dark support module for operational emails that need fast access to help channels.
Transactional Components
Light support-links module for service, onboarding, or account emails with a softer visual tone.
Source code
The source and compiled HTML shown below map directly to the rendered preview above. This keeps preview, MJML, and HTML handoff output aligned.
Snippet assembly: place this block inside the same <mj-body> as your other snippets, then stack sections in send order.
Component block only. Use this when assembling an email from multiple reusable sections inside a project that already includes the shared MJML classes.
<mj-wrapper padding="0" full-width="full-width" />
<mj-section padding="28px 34px" />
<mj-column padding="0" />
<mj-image padding="0 0 14px 0" />
<mj-text padding="0 0 12px 0" font-size="16px" line-height="28px" color="#1a1a1a" />
<mj-button padding="0" font-size="16px" font-weight="700" border-radius="999px" inner-padding="14px 30px" />
<mj-class name="h1" font-size="42px" line-height="46px" font-weight="800" />
<mj-class name="h2" font-size="36px" line-height="40px" font-weight="800" />
<mj-class name="h3" font-size="30px" line-height="34px" font-weight="800" />
<mj-class name="h4" font-size="26px" line-height="30px" font-weight="800" />
<mj-class name="h5" font-size="22px" line-height="26px" font-weight="800" />
<mj-class name="h6" font-size="20px" line-height="24px" font-weight="800" />
<mj-class name="h1-display" font-size="56px" line-height="60px" font-weight="800" />
<mj-class name="body" font-family="'Inter', Arial, sans-serif" font-size="17px" line-height="28px" />
<mj-class name="small" font-family="'Inter', Arial, sans-serif" font-size="14px" line-height="23px" />
<mj-class name="label" font-family="'Inter', Arial, sans-serif" font-size="12px" font-weight="700" text-transform="uppercase" letter-spacing="0.12em" />
<mj-class name="bold" font-weight="700" />
<mj-class name="extrabold" font-weight="800" />
<mj-class name="white" color="#ffffff" />
<mj-class name="light" color="#94a3b8" />
<mj-class name="medium" color="#4a5568" />
<mj-class name="dark" color="#1a1a1a" />
<mj-class name="text-primary" color="#1a1a1a" />
<mj-class name="text-muted" color="#4a5568" />
<mj-class name="thblue" color="#2f67ef" />
<mj-class name="whitebg" background-color="#ffffff" />
<mj-class name="superlightbg" background-color="#f8fafc" />
<mj-class name="thbluebg" background-color="#2f67ef" />
<mj-class name="blackbg" background-color="#0f172a" />
<mj-class name="darkbg" background-color="#102447" />
<mj-class name="rocketbluebg" background-color="#183b7a" />
<mj-class name="e3bluebg" background-color="#183b7a" />
<mj-class name="transbg" background-color="transparent" />
<mj-class name="badge" font-family="'Inter', Arial, sans-serif" font-size="12px" line-height="16px" font-weight="700" letter-spacing="0.12em" text-transform="uppercase" />
<mj-class name="button" font-weight="700" />
</mj-attributes>
<mj-style>
.border-top-light { border-top: 1px solid rgba(26, 26, 26, 0.1) !important; }
.border-bottom-light { border-bottom: 1px solid rgba(26, 26, 26, 0.1) !important; }
.grayscale img { filter: grayscale(100%); }
</mj-style>
<mj-raw>
<meta name="color-scheme" content="light dark" />
<meta name="supported-color-schemes" content="light dark" />
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin />
<link href="https://fonts.googleapis.com/css2?family=Manrope:wght@400;600;700;800&family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet" />
</mj-raw>
</mj-head>
<mj-body background-color="#f3f4f6">
<!-- #-START-# Support Ticket Confirmation -->
<mj-wrapper mj-class="whitebg">
<mj-section padding-bottom="18px">
<mj-column width="520px">
<mj-text mj-class="label thblue" align="left" padding-bottom="10px">Support</mj-text>
<mj-text mj-class="h4 text-primary extrabold" align="left" padding-bottom="10px">Your support ticket has been received</mj-text>
<mj-text mj-class="body text-muted" align="left">Our delivery team has queued your request and will reply with a reproducible fix path based on your client screenshots and send logs.</mj-text>
</mj-column>
</mj-section>
<mj-section padding-top="0">
<mj-column width="50%">
<mj-text mj-class="small text-primary bold" align="left" padding-bottom="4px">Ticket ID</mj-text>
<mj-text mj-class="small text-muted" align="left" padding-bottom="0">TH-18402</mj-text>
</mj-column>
<mj-column width="50%">
<mj-text mj-class="small text-primary bold" align="left" padding-bottom="4px">Response target</mj-text>
<mj-text mj-class="small text-muted" align="left" padding-bottom="0">Within 1 business day</mj-text>
</mj-column>
</mj-section>
</mj-wrapper>
<!-- #-END-# Support Ticket Confirmation -->Component-only compiled markup for block-level inspection and HTML assembly workflows.
<!-- #-START-# Support Ticket Confirmation -->
<table
align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#ffffff;background-color:#ffffff;width:100%;"
>
<tbody>
<tr>
<td>
<!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" class="" role="presentation" style="width:640px;" width="640" bgcolor="#ffffff" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
<div style="margin:0px auto;max-width:640px;">
<table
align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"
>
<tbody>
<tr>
<td
style="direction:ltr;font-size:0px;padding:0;text-align:center;"
>
<!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" width="640px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="" role="presentation" style="width:640px;" width="640" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
<div style="margin:0px auto;max-width:640px;">
<table
align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"
>
<tbody>
<tr>
<td
style="direction:ltr;font-size:0px;padding:28px 34px;padding-bottom:18px;text-align:center;"
>
<!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:520px;" ><![endif]-->
<div
class="mj-column-px-520 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"
>
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"
>
<tbody>
<tr>
<td style="vertical-align:top;padding:0;">
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" style="" width="100%"
>
<tbody>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:10px;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:12px;font-weight:700;letter-spacing:0.12em;line-height:28px;text-align:left;text-transform:uppercase;color:#2f67ef;"
>Support</div>
</td>
</tr>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:10px;word-break:break-word;"
>
<div
style="font-family:'Manrope', 'Inter', Arial, sans-serif;font-size:26px;font-weight:800;line-height:30px;text-align:left;color:#1a1a1a;"
>Your support ticket has been received</div>
</td>
</tr>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:17px;line-height:28px;text-align:left;color:#4a5568;"
>Our delivery team has queued your request and will reply with a reproducible fix path based on your client screenshots and send logs.</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td></tr></table><![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td></tr></table></td></tr><tr><td class="" width="640px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="" role="presentation" style="width:640px;" width="640" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]-->
<div style="margin:0px auto;max-width:640px;">
<table
align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"
>
<tbody>
<tr>
<td
style="direction:ltr;font-size:0px;padding:28px 34px;padding-top:0;text-align:center;"
>
<!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:286px;" ><![endif]-->
<div
class="mj-column-per-50 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"
>
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"
>
<tbody>
<tr>
<td style="vertical-align:top;padding:0;">
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" style="" width="100%"
>
<tbody>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:4px;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:14px;font-weight:700;line-height:23px;text-align:left;color:#1a1a1a;"
>Ticket ID</div>
</td>
</tr>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:0;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:14px;line-height:23px;text-align:left;color:#4a5568;"
>TH-18402</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td><td class="" style="vertical-align:top;width:286px;" ><![endif]-->
<div
class="mj-column-per-50 mj-outlook-group-fix" style="font-size:0px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"
>
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"
>
<tbody>
<tr>
<td style="vertical-align:top;padding:0;">
<table
border="0" cellpadding="0" cellspacing="0" role="presentation" style="" width="100%"
>
<tbody>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:4px;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:14px;font-weight:700;line-height:23px;text-align:left;color:#1a1a1a;"
>Response target</div>
</td>
</tr>
<tr>
<td
align="left" style="font-size:0px;padding:0 0 12px 0;padding-bottom:0;word-break:break-word;"
>
<div
style="font-family:'Inter', Arial, sans-serif;font-size:14px;line-height:23px;text-align:left;color:#4a5568;"
>Within 1 business day</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td></tr></table><![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td></tr></table></td></tr></table><![endif]-->
</td>
</tr>
</tbody>
</table>
</div>
<!--[if mso | IE]></td></tr></table><![endif]-->
</td>
</tr>
</tbody>
</table>
<!-- #-END-# Support Ticket Confirmation -->Full library
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